Terms and Conditions Horská chata Zelené Údolí
Terms & Conditions
1. Prices and services
prices for accommodation and any other services are published in the
presentation materials of the landlord (web pages, leaflets etc).The customer,
however, is bound only by a confirmed price stated in the accommodation
voucher.The range of services and prices contracted is bound by the listing in
the voucher. The landlord is entitled to change the agreed parameters of his
services in circumstances beyond his control (such as 'act of God').
2. Cancellation by customer
customer is entitled to cancel the reservation any time prior to arrival. The
cancellation should be in electronic writing form (email with confirmation) to firstname.lastname@example.org The time of cancellation is
determined by the date and time the email was sent.
Accommodtion date 25.
12. 2016 - 2. 1. 2017 a 21. 12. 2017 – 2. 1. 2018 – TOP SEASON
The guest can cancel free of charge until 14 days before arrival. The guest will be charged the total price
if they cancel in the 14 days before arrival.
The guest will be charged a prepayment of the total price in the 14 days
Accommodtion date 3. 1. 2017 – 2. 4. 2017 + 1. 12. 2017-
20. 12. 2017 + 3. 1. 2018 – 1. 4. 2018 - MID SEASON
The guest can cancel free of charge until 7 days before arrival. The guest
will be charged the total price if they cancel in the 7 days before arrival.
The guest will be charged a prepayment of the total price in the 7 days
Accommodtion date 3.4 2017. - 30. 11. 2017- LOW SEASON
The guest can cancel free of charge until 2 days before arrival. The guest
will be charged the total price if they cancel in the 2 days before arrival.
The guest will be charged a prepayment of the total price in the 2 days
** Condition for reservations made after the date of
payment is full payment on the day of booking
** Credit card guarantee
** If the guest does not wish to
disclose details of his credit card, it will be issued a pro forma invoice for
the amount of 100% of the total reservation cost. This payment is refundable in
accordance with cancellation conditions.
**For larger groups can be
arranged individual cancellation fees.
**When shortened stay the same
conditions as to cancel aply
terms and conditions are an integral part of the reservation and accommodation
The accommodated guest has the right to file a petition for an
extrajudicial resolution of consumer disputes designated to the subject for
extrajudicial resolution of consumer disputes, which is:
Česká obchodní inspekce (Czech Trade Inspection), Ústřední inspektorát,
oddělení ADR (Central Inspectorate Department of ADR)
120 00 Praha 2
The Czech Trade Inspection is a supervisory authority supervising consumer
protection, advancing under the Act no. 64/1986
Coll., about the Czech Trade Inspection, as amended, and other legislation.
The website of the Czech Trade Inspection is
accordance with § 1837 letter j) of Act no. 89/2012 Coll., Civil Code, the
accommodated as a consumer is not entitled to
withdraw from the contract if the accommodation provides performance within
the specified time.
Terms and Conditions Hotel.cz
1.1. Hotel.cz Portal Provider - the company HOTEL.CZ a.s., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: email@example.com.
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address firstname.lastname@example.org or to the correspondence address HOTEL.CZ a.s., Řeznická 7, 460 01 Liberec.
6.1. Personal Data Processing
The customer expressly consents that the Hotel.cz operator is authorized in accordance with the effective legal regulations, in particular Act No. 101/2000 Coll. on the protection of personal data, to process and preserve all the information that was provided by the customer for booking processing purposes. The customer expressly consents that the Hotel.cz newsletter shall be sent to the customer’s e-mail address by submission of the booking form on Hotel.cz or Spa.cz web pages. This consent may be cancelled any time at https://www.hotel.cz/unsubscribe/.
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.